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Thank you for shopping at LaSerenita.com
In the unlikely event that you are not entirely satisfied with your purchase, we are here to help.
You have 14 calendar days to return an item from the date you received it.
To be eligible for a return, your item must be unused and in the same condition that you received it.
Your item must be returned in the original packaging.
Once we receive your item, we will inspect it and notify you that we have received your returned item.
We will immediately notify you on the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your original method of payment.
You will receive the credit within a certain amount of days, depending on your card issuer's policies.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
If you receive a refund, the cost of return shipping will be deducted from your refund.
All returns are done so at your own risk. We recommend returning all products via a track and trace delivery service for your own peace of mind.
Please return all items to the below address, along with a copy of your order confirmation email.
24 Queen St,
In order to process your return effectively we advise you contact us using our contact form above. One of our
Customer Service advisors would be in contact and assist you with your return.